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Terms & Conditions


The term ‘TXM Academy’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user(s) or viewer(s) of our website.

“Our Material” means content, data and materials delivered to you as part of the Website, including the website design, text and graphics, and their selection and arrangement, and all software compilations, underlying source code and software.

“Terms and Conditions” means the terms and conditions set out here.

“Third Party Content” means content and material belonging to a third party provider of products and/or services.

“Third Party Website” means the website of a third party which is linked to or from the Website or on frames within the Website.

“Website” means

“Your Data” means information and data you have provided to us on or in connection with the Website, which may from time to time include Personal Data as defined by the Data Protection Act 1998 (as amended).

Important information about these Terms and Conditions

Please read these terms and conditions of use (“Terms and Conditions”) carefully before using the TXM Academy website. These Terms apply to all users of this Website whether you are just visiting the Website, a registered apprentice, a client or a user of any additional services.

By using this Website you agree to be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, you must not access the Website

We intend to rely on these Terms and Conditions and it is our intention that you will be legally bound by them when you use the TXM Academy Website. If you do not understand any Terms within, please contact us using the “Contact Us” option on the website.

We advise you to print these Terms and Conditions and keep a copy for your future reference.

The TXM Academy website

The Website provides information and advice to support individuals in making appropriate decisions on a full range of learning and work opportunities. The Website enables you to:

  • Access to information about Apprenticeships offered by TXM Academy
  • Register for the TXM Newsletter
  • Make further enquiries about courses and general enquiries.

Data Protection Act

TXM Academy is registered with the Information Commissioner. As Data Controller of the information you provide we are responsible for complying with the Data Protection and Freedom of Information Acts.

Personal information from visitors to this Website is only collected if it is volunteered to us. TXM Academy may collect information from you via the Website, the face-to-face service or through the telephone service. When you provide us with your personal data through any of the routes described, you consent to the processing of all such personal data as set out in these Terms and Conditions. Please read the Terms and Conditions carefully and revisit this page regularly to review any changes that we may have made.

This Website is intended for individuals aged 13 years or older. The Website is not intended to attract young people under the age of 13. We do not knowingly solicit personal information from young people under the age of 13 or send them requests for personal information.

What Information Do We Collect From You ?

The TXM Academy website can be used without giving us any information.

This Website is intended for individuals aged 13 years or older. The Website is not intended to attract young people under the age of 13. We do not knowingly solicit personal information from young people under the age of 13 or send them requests for personal information.

What information do we collect from you ?

The TXM Academy website can be used without giving us any information.
We may collect information from you for the following purposes:

  • Information including your name, telephone number, postal address and e-mail address when you set-up an
    Information relating to Course work
  • Correspondence Information you provide when contacting us for support
  • Information regarding your contact preferences in order to provide you with further correspondence about our products and services.

The primary use of the information that you provide to us is to enable us to provide you with an effective service as part of the overall TXM Academy service.

The information we collect from you and continued use of the Service may be used for:

  • For internal record keeping
  • To provide a service to you
  • To improve and tell you about our services
  • To tell you about improvements to our service
  • To contact you by email, telephone or SMS according to your preferences for the purposes of informing you about service usage, customer satisfaction surveys, research and marketing. You can change these contact preferences either by logging into your account or by contacting TXM Academy using the ‘Contact Us’ section on the website.

The data you provide to us will not be disclosed to Third Parties other than to:

  • Enable us to contact you by means such as SMS, email etc
  • Enable us to carry out customer satisfaction surveys
  • Help us record calls for statistical purposes
  • Allow an Adviser to contact you when requested
  • Help us respond to you where you have a technical query.

In addition to the above, we reserve the right to pass on to third parties personal information relating to users of this Website, teachers and/or parents; or personal information obtained from this Website for the purpose of investigating any illegal or improper use or behaviour within this Website. We will also disclose your personal information if required to do so by law in urgent circumstances, to protect personal safety, the public or our Website.

When we need to send the information to third parties for the purpose of providing a service to you, we will provide those third parties only with the information they need to deliver the service, and they are prohibited from using that information for any other purpose.

Personal Information is kept for reference only for as long as necessary so that if you need to use our services again we can provide you with the most appropriate advice and guidance (we may need to share your information with our service providers for these purposes). Please let us know if you do not wish us to keep the details of your enquiry. Your details will remain confidential at all times.

To log-in to your account once it is created you will need to use your unique login details. You are responsible for keeping your log-in details confidential and they must not be shared.

You should contact us as soon as possible if you believe that anyone has obtained your log-in details without your permission or if you become aware of any other breach of security on the Website. We will not be responsible to you if there is unauthorised access to your log-in details or unauthorised activity on the Website as a result of your log-in details being used by someone else, unless this is due to our negligence.

Privacy of Your Data

We take your privacy and security seriously and ensure that we comply with the Data Protection Act and any guidance issued by the Information Commissioner. The information you provide to us during your use of the website and services will be handled in accordance with the TXM Academy Privacy Policy.

By agreeing to these Terms and Conditions you also agree to the conditions set out in the TXM Academy website Privacy Policy.

For access to your Personal Learning Record or Learner Statement, we will need to verify your identity for security purposes. You will be redirected to the ID Assurance Service (provided by Experian IDSafe) to create a reusable identity which can be used to access resources from the website and potentially other services which require a higher level of identity verification.

Use of the Websites and Our Material

Any use of Our Material not expressly permitted in these Terms is strictly prohibited and will constitute an infringement of the copyright and other intellectual property rights of TXM Academy, or in the case of material licensed to TXM Academy, the owner of such materials.

TXM Academy own all the rights to the Website, Our Material, any Third Party Content contained in the Website, and the information the Website collects except where indicated otherwise. This includes patents, copyright, database rights and trademarks. You can:

  • view and display the content of the Website on a computer screen
  • print individual pages on paper or make a reasonable number of photocopies (or both); and store the content of the Website in electronic form on your computer’s hard drive for your personal, non-commercial use only.

You must not copy, pass on, sell, publish or make profit from any of the content of the Website without first getting our written permission.

You must take care not to do anything that could harm the Website or the computer systems which host the Website. You must not do anything that restricts or inhibits the use and enjoyment of the Website by other users.

We do not guarantee that the Website will be compatible with all or any hardware and software which you may use. For example, the Website may not display or operate correctly if you access it using a mobile phone or similar device.

We recommend you always use the current version of browsers to make sure our web pages display quickly, and that you have the latest security updates to help protect your use of the Website.

We take steps to ensure that the Website and Our Material are free from computer viruses and other harmful computer programmes. However, we cannot guarantee this due to the nature of the Internet. You are advised to use appropriate firewall and anti-virus software to protect your computer and data.

Although we have made reasonable efforts to ensure that the information on the Website is as full and accurate as possible; we do not provide any guarantee that the data is fully comprehensive or accurate.

Warranties and Disclaimers

We use reasonable skill and care in the sourcing and supply of the information which is made available to you on or in connection with the Website or the ID Service. However, in the case of information we obtain from third party sources (including the details supplied by you), we cannot guarantee that any of that information is correct, accurate, complete, error free or up-to-date.

Nothing provided by us on or in connection with the Website is, or shall be deemed to constitute financial, legal or other advice. The information we provide is not intended to be relied on by you in making (or refraining from making) any specific decision or to replace independent professional advice. Any and all information provided by us on or in connection the Website is for general information purposes only.

You further agree to irrevocably and unconditionally waive all moral rights which you may have in respect of any material posted by you on the Website

Our liability to you

TXM Academy accepts no liability in contract, or for negligence or otherwise for any direct, indirect or consequential loss or damage suffered by you as a result of :

  • Loss of access to the Website due to routine or emergency maintenance on the system, or due to excessive demand for the service
  • Loss of data including both data sent and other data held by or on behalf of You
  • Delay or failure in receipt of data provided by You the use of this Website.

Nothing in these Terms and Conditions excludes or limits our liability in respect of (a) death or personal injury caused by our negligence, (b) our fraud, (c) any other matter which it would be illegal for us to exclude or limit or to attempt to exclude or limit our liability.

Third Party Websites and Content

The Website may contain links to other websites and Third Party Content in respect of products and services, either directly or indirectly through frames. Where possible, we will make it clear where such links are being made. We are not responsible for Third Party Content or the availability of Third Party Websites.

We do not endorse or take responsibility for any Third Party Content or any offers, arranging or advice (including but not limited to the comment, opinions, or recommendations) provided by third parties. You will need to validate the information and check the details of what is being offered by such third parties for yourself.

Third Party Content and third party products and services available on the Website or linked to from the Website (including any services provided by the Post Office) are subject to the separate terms and conditions and privacy policies of the relevant third party (in the case of privacy policies where the third party is collecting information from you, otherwise, where we collect information from you then our relevant privacy policies will apply).


In the unlikely event that you have cause to complain about the TXM Academy Website, please contact us using the “Contact Us” link on the website.

Changes to these Terms and Conditions

Sometimes, because of changes to the TXM Academy Website and Service, changes in the law or our arrangements with third parties, we may have to make changes to these Terms and Conditions. You can tell when changes have been made by checking the version and date on which they were last modified indicated at the start of these Terms and Conditions.

It is recommended that you check these Terms and Conditions regularly and in particular on each occasion when you use the Website.

Other Important Information

These Terms and Conditions are a contract between you and us and form the entire agreement between us. No-one except us and you has any right to enforce these Terms and Conditions by virtue of the Contracts (Rights of Third Parties) Act 1999.

You may not transfer any or all of the rights granted to you under these Terms and Conditions to any other person.

Any information we send to you will be sent to the most recent email address or postal address provided to us by you.

If you have any questions or would like further information on this policy please contact