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TXM Academy Privacy Policy

Any information you provide will be held securely and in accordance with the Data Protection Act 1998. We have taken measures to safeguard the personal information in our possession from theft, inappropriate use, or improper distribution. We have security policies and procedures appropriate to the level of confidentiality of the data we collect. Our suppliers have signed agreements to protect and use your data according to our requirements. It should, however, be recognised that no company can perfectly protect personal information.

TXM Academy (“we”, “our” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy describes how we use the personal information that we collect from you, or that you provide.

We may collect the following types of information:

  • Registration information including your name, telephone number, postal address and email address
  • Information relating to course work, career advice, training details
  • Information you provide when interacting with our social media
  • Correspondence information you provide when contacting us
  • Information regarding your contact preferences in order to provide you with further correspondence about our products and services.

Information We Collect

We collect personal information from you through the use of forms on the Website, such as when you log-in, sign-up to receive our newsletters or complete the contact form.

When you create a profile with TXM Academy to access your course information you have the opportunity to provide us with information about any special requirements that you may have. If you choose to provide us with information about your health, you explicitly consent to us using that information as is strictly necessary to accommodate your needs when we provide our services to you.

We also collect personal information from you when you communicate with us for any reason, including by email, postal mail or telephone.

We may record and store the telephone conversations you have to any of our offices for the purposes of quality control, staff training, and/or to prevent or detect crime.

Use of Cookies

The TXM Academy website uses cookies to provide easier navigation around the site and gather anonymous analytics information and does not contain any user specific data.

You have the right to choose whether or not to accept cookies and to set your own cookie preferences on your computer. These preferences can be to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at all. However, by opting not to receive cookies at any time, certain features of the Website cannot be provided and you may not be able to enjoy the Website to its fullest. All web browsers are different and to learn how to change your cookie preferences, check the “Help” menu of your browser.

For further information about cookies and how to control their use, please visit the following third party educational resources: http://www.allaboutcookies.org and http://www.youronlinechoices.eu.

Use of Your Information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

  1. To provide you with information you request from us
  2. To respond to your correspondence, so that we can reply to your enquiries and requests in an efficient and effective manner
  3. To provide information on other TXM Academy services which we feel may be of interest to you
  4. To meet our contractual commitments to you
  5. To notify you about any changes to our services
  6. Where your telephone conversations with us have been recorded, these recordings will be retained for a maximum of 30 days and only be used for training and quality purposes and/or to prevent or detect crime
  7. As necessary to prevent or detect crime.

If you do not want us to use your data for any marketing purposes please contact us at HR@txmacademy.co.uk.

How We Protect Your Data

We operate an extensive security policy to ensure that all reasonable efforts are made to ensure the personal information collected by the website is both secure and protected from disclosure.

Please note that the transmission of information via the Internet (including email) is not completely secure and therefore, although we endeavour to protect the personal information you provide to us, we cannot guarantee the security of data sent to us electronically and the transmission of such data is therefore entirely at your own risk.

Where we have given you (or where you have chosen) a password so that you can access the E-Portfolio section, you are responsible for keeping these passwords confidential.

Where we send data to third parties to help us provide the service to you, we will provide those third parties with only the information they need to deliver the service, and they are prohibited from using this information for any other purpose.

Disclosing Your Information

The data you provide to us will not be disclosed to Third Parties other than to the suppliers we work with to deliver the service. These include suppliers responsible for providing services to:

  • Enable us to contact you by SMS, email or phone
  • Enable us to carry out customer satisfaction surveys
  • Help us record calls for statistical purposes
  • Allow an adviser to contact you when requested
  • Help us respond to you where you have a technical query.

Data you provide to us may be disclosed to departments internal to TXM Academy.

We may also disclose your personal data where we have your permission or where we are under a duty to share your personal information in order to comply with any legal obligations.

Third Party Links

This website contains links to third-party sites not controlled by TXM Academy or covered by this privacy statement. We recommend that you check the privacy statement of other sites you visit before providing any personal information. We do not accept any responsibility or liability for their policies.

Social Networking

The website may offer you the opportunity to share or follow information about us using third party social networking functionality (such as through “share this”, “like” or “follow” buttons).

We offer this functionality in order to generate interest in TXM Academy among the members of your social networks, and to permit you to share and follow opinions, news and recommendations about us with your friends. However, you should be aware that sharing personal or non-personal information with a social network may result in that information being collected by the social network provider or result in that information being made publicly-available, including through Internet search engines.

Please note that we do not exercise any endorse or accept any responsibility and liability for third party social networks whose functionality you may access through the Website. You should always read the privacy policy of any social network through which you share information carefully in order to understand their specific privacy and information usage practices.

Access To Information

Should you wish to access or update the personal information that we hold about you, please contact us. If may also access and update your information if you you have an E-Portfolio account with us by logging on to the account through the website.

Contacting Us

If you have any questions regarding this Privacy Policy or would like any further information regarding how your information is used or shared please do not hesitate to contact us using the Contact Us section on the website.

Your Consent

By using our website, or agreeing to do business with us, you consent to the collection and use of information as outlined in the above documentation.

Changes to the Privacy Policy

We may change this Privacy Policy by updating this page. It is advised that you check this page regularly to ensure that you are happy with any changes. This policy is effective from January 2013.

If you have any questions or would like further information on this policy please contact HR@txmgroup.com.